Refund & Purchase Policy

This Refund & Purchase Policy explains how payments, subscriptions, cancellations, and refund requests are handled for Prompt Helio.

Prompt Helio is a productivity extension for ChatGPT and Claude, with prompt libraries, AI prompt enhancement, saved messages and images, notes, conversation organization, and workspace customization. By purchasing a paid plan, you agree to the purchase terms presented at checkout, our Terms & Conditions, and this policy.

• Free: Access to prompt discovery, basic enhancement, and a limited local workspace.
• Ultra: Higher enhancement and workspace limits, advanced enhancer settings, and cloud workspace sync where available.
• Premium: Our highest published enhancement allowance, expanded prompt-library access, and the workspace limits and support benefits listed for that plan.

See our pricing section for current prices, monthly or yearly options, feature availability, and usage limits. Paid access applies to the selected plan and does not make every feature unlimited. The amount, currency, applicable taxes, and billing interval shown at checkout apply to your purchase.

For purchases made through Paddle, our order process is conducted by our online reseller and Merchant of Record, Paddle.com. Paddle handles payment processing, applicable VAT or sales tax collection, and billing-related customer service under its Buyer Terms and Refund Policy.

Your statement may show a Paddle descriptor such as PADDLE.NET together with a product identifier. The exact wording can vary by payment method and bank; refer to your Paddle receipt to identify a charge. Prompt Helio does not store full payment card details.

Paid subscriptions renew automatically at the billing interval agreed at checkout until cancelled. A yearly subscription is billed for the year, rather than as twelve separate monthly purchases.

Review the renewal date and amount in your purchase confirmation or Paddle customer portal. Any price-change notices and consent required by applicable law will be provided before an increased renewal charge.

For an original Ultra or Premium purchase, you may submit a refund request within 14 calendar days of the original purchase date. Requests are reviewed case by case. A refund may be approved where a technical issue substantially prevents access to or use of the purchased service and cannot be resolved within a reasonable period.

Submitting a request within 14 days does not automatically guarantee approval. Discretionary refunds for Paddle transactions are also subject to Paddle's review. Renewal charges do not automatically create a new Prompt Helio original-purchase review window.

Your mandatory consumer rights remain unaffected. Applicable withdrawal rights, rights relating to faulty or misdescribed services, and any more favourable rights under Paddle's terms or local law take precedence over these discretionary conditions. Where such a right applies, it is not limited to unresolved technical issues or the review window above.

If a technical problem prevents you from using your purchase, please contact support@prompthelio.com. Many problems can be resolved through troubleshooting or configuration assistance.

Describe the affected feature, browser and extension version, and steps to reproduce the issue. Support assistance does not prevent you from submitting a refund or withdrawal request within an applicable deadline.

Email support@prompthelio.com with the email address used at checkout, your order or transaction reference, purchase date, and the reason for your request. We will review the product issue and coordinate with Paddle where needed. Do not send passwords or full card details.

You may also submit a billing, refund, or applicable withdrawal request directly through Paddle buyer support or the support link in your receipt. Eligible withdrawal options may also be available in Paddle's customer portal. Contacting Prompt Helio is not a requirement for exercising a statutory withdrawal right.

Approved Paddle refunds are returned to the original payment method where possible. Paddle's published policy generally provides for processing within 14 days of approval; statutory withdrawals may have a different deadline, including 14 days from receipt of the withdrawal request where applicable. Your bank or payment provider may affect when funds appear.

Refunded paid access may end when the refund is applied. If you have not received an expected refund, contact Paddle with your transaction reference. A refund request and a subscription cancellation are separate actions; check that future renewal has been cancelled if that is your intention.

You can cancel an Ultra or Premium subscription at any time using the Manage subscription link in your Paddle confirmation email or through Paddle buyer support. Use account billing controls where those controls are available, or contact us if you need assistance finding your subscription.

Standard cancellation takes effect at the end of the current billing period, preserves paid access until that date, and stops subsequent renewals. Cancellation alone does not refund charges already paid. Uninstalling the extension or deleting an account does not by itself cancel a Paddle subscription.

We encourage you to contact Prompt Helio or Paddle about an unrecognized or disputed charge so it can be investigated. This does not limit your lawful right to contact your bank or dispute a charge.

Where there are reasonable grounds to suspect fraudulent or abusive chargeback activity, access to the affected paid service may be suspended while the matter is reviewed. Confirmed fraud or abuse may result in termination of paid access, subject to applicable law.

We may update this policy and its revision date as our services or billing arrangements change. The version applicable at the time of a transaction governs that transaction, subject to applicable law and any validly agreed changes. Updates do not remove accrued refund rights. We will provide additional notice or obtain consent where required.

For product support or questions about purchases, subscriptions, or refunds:

For Paddle payment and billing assistance: paddle.net. See also our Privacy Policy.