Refund Policy

Refund & Purchase Policy

Last Updated: July 4, 2026

Introduction

This Refund & Purchase Policy explains how payments, subscriptions, and refund requests are handled for Prompt Helio.

Prompt Helio is a browser extension designed to enhance the ChatGPT experience through productivity tools, prompt management, community features, and workspace customization. By purchasing a subscription or upgrading to a paid plan, you agree to the terms outlined in this policy.

Subscription Plans

Prompt Helio offers different subscription tiers to meet your needs:

  • Free Plan: Access to basic productivity tools and limited prompt management.
  • Pro Plan: Enhanced features including advanced prompt organization and increased community access.
  • Max Plan: Full access to all premium features, priority support, and unlimited workspace customization.

Merchant of Record

Our order process is conducted by our online reseller & Merchant of Record, Paddle.com, who handles payment processing, tax collection (VAT/Sales Tax) globally, and ensures billing compliance. When you purchase a Pro or Max plan, the transaction will appear on your statement as “PADDLE.NET * PROMPT HELIO”.

Refund Eligibility

For paid subscriptions (Pro and Max plans), customers may request a refund within **14 days** of the original purchase date. Refund requests may be approved when a technical issue substantially prevents access to or use of the purchased service and the issue cannot be resolved within a reasonable period of time.

Technical Support Before Refunds

We encourage customers experiencing technical difficulties to contact our support team before requesting a refund. Many issues can be resolved quickly through troubleshooting or configuration assistance.

How to Request a Refund

All refund requests and billing inquiries must be submitted directly to our support team at **support@prompthelio.com**. We will manage the communication with our payment partners to resolve your request.

Refund Processing

If a refund request is approved, the refund will be submitted to the original payment method used during checkout. Most approved refunds are processed within 7 to 14 business days.

Subscription Cancellations

Customers may cancel their Pro or Max subscription at any time through their account settings. Cancellation prevents future billing cycles from being charged.

Chargebacks

Customers are encouraged to contact Prompt Helio before initiating a chargeback. Prompt Helio reserves the right to suspend access to paid services where fraudulent or abusive chargeback activity is identified.

Changes to This Policy

Prompt Helio may update this Refund & Purchase Policy from time to time. Continued use of Prompt Helio following the publication of an updated policy constitutes acceptance of the revised terms.

Contact

Questions regarding payments, billing, subscriptions, or refunds may be directed to:

Prompt Helio
Email: support@prompthelio.com
Website: https://prompthelio.com
Country of Operation: Pakistan